Delivery Options and Charges

 

All Ume orders are delivered by Royal Mail or My Hermes and are usually dispatched within 24 hours after your order is placed. 

See our normal shipping costs below. For large orders or to plan your shipping internationally, please email: emma@ume-collection.co.uk for an accurate quote.


UK Mainland

First Class delivery costs £3.95. Normally delivered within 2-3 working days (9:00-17:00 Monday-Friday) Orders made on a weekend or UK public holiday will be processed on the next working day. 

For Next Day Delivery orders must be placed by 12pm GMT (midday) and cost £10. Monday to Friday to be delivered the next working day before 1pm.  


International 

Deliveries to Europe start at £6 and depend on weight, which is calculated at the final checkout. 

Deliveries to USA, Canada and Rest of the World start at £8 and depend on weight, which is calculated at the final checkout. 

Please note Non EU Customers are responsible for all customs and duty charges. We do not have any control over customs periodically holding packages before reaching the final destination.

UK & International online returns

Returns & Exchanges

If you don't fall in love with your purchase, then we’ll refund or replace your product. We accept returns for exchange or a refund within 30 days of the original purchase date. Providing the product is unused, in its original packaging and accompanied by a receipt. Delivery charges are non refundable and the customer is responsible for the return shipping. Contact us by email at studio@ume-collection.co.uk and we will be happy to help.
If you’ve purchased your product onlinejust return to us at the address below, enclosing your original dispatch note or add a cover letter with your contact details and order number. 

Returned items will be reimbursed the full purchase price upon arrival at the address below: 

 

Ume Collection

Returns Department

79a Hargwyne Street

London. SW9 9RH

 

Faulty Goods

Any items which are received broken, faulty or with missing parts will be exchanged or refunded. Please contact us and we will be pleased to assist you. Please email studio@ume-collection.co.uk